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Refund Policy

Our Commitment to Quality

Owing to the nature of our health products, we are unable to offer returns or refunds once an item has been purchased and dispatched. We strongly encourage you to review your order carefully before finalizing your purchase.
 

Damaged or Defective Products

Your satisfaction is of paramount importance to us. In the event that you receive a damaged or defective product, we kindly ask that you contact our Customer Service team within 48 hours of delivery. We may request photographic evidence to expedite the resolution process. Please be assured that we shall provide a replacement at no additional cost to you.
 

Incorrect Orders

While we strive for absolute accuracy, we acknowledge that errors may occasionally occur. Should you receive an incorrect product, please inform us within 48 hours, and we shall promptly dispatch the correct item to you free of charge.
 

Special Circumstances

We recognize that unique situations may arise. Although we generally cannot offer refunds, we are willing to consider exceptions for: products that arrive in a damaged or defective condition and errors on our part in processing your order

We shall review these situations on an individual basis to determine the most appropriate solution for you.
 

Contact Information

Should you need to discuss a product issue, please do not hesitate to reach out. Our dedicated Customer Service team can be contacted at info@caapihealth.com. We kindly request that you include your order number and provide details about your concern to enable us to assist you most efficiently.
 

Your Statutory Rights

Please note that this policy does not affect your statutory rights. For further information, we recommend visiting the UK Government's consumer rights website.
 

Policy Updates

We reserve the right to update this policy periodically to better serve you. Any modifications will be posted on our website and shall take effect immediately upon publication.

Caapi Health Ltd. Registered in England and Wales. Company Number: 14941517. Policy effective as of 1st June 2023

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